Our Services

 

Cleaning Service

We only provide Jewelry with cleaning service. The procedure may take 3 to 4 weeks without shipping and may vary according to the nature of the jewelry components.

 

Custom-made Order Service

We offer custom-made design for our clients during special events, wedding, etc. Clients need to pay 50% of full price as secure deposit to proceed with the order. Our designers will design the pieces according to your requirement and attending occasion. This process may take 6 to 8 weeks. Sizing can be done depending on their technical characteristics and designs and we will ensure the size until you are satisfied. Custom-made order is not refundable as long as the piece is in the process.

 

Pre-Order Service

Certain products need be pre-ordered and this process normally takes within 4 weeks including shipping. It needs to be paid in full price when you request for a product.

 

You can contact Customer Service at contact@xinyejiang.com for all of the services mentioned above including queries.


Care Advice & Repair

Care Advice

To avoid scratches and other damages, we recommend to keep your jewelry either in a cloth pouch or in a separate compartment in your jewelry box. To avoid exposing your jewelry to chemicals, scent, soap, cosmetics, which may affect its color and aspect, we recommend to keep your jewelries away from water or high temperatures and don’t wear it when you are involved in activities such as sports. Soft dry cloth is a good choice to clean your jewelry.

Repair Policy

To request for a repair service please email contact@xinyejiang.com with your name, reference number, and a brief description of your product. We will respond within 1 to 2 business days. If items are purchased within 6 months, it is free of charge. But beyond 6 months, repair services will incur charges. For items that need extensive work, additional costs may apply which will be determined after receiving the piece at our studio. Repair times may vary depending on a case by case basis. We highly recommend you certify and insure your repair shipping since we are not responsible for any loss or damaged goods.