Any standard orders must be cancelled within 24 hours from order time. Most products are shipped within 3 days of ordering, but pre-order, customized, limited edition products require additional time depending on certain production period.
We ship via USPS, UPS or DHL. We offer $10 flat rate priority shipping on all domestic orders(U.S.A.) by priority mail and $20 for International shipping. All orders shipped overseas and to Canada are subject to the final destination country’s taxes, tariffs and duties. Those charges based on the declared value of international orders, are not included in Xinye Jiang or Niu Niu New York’s quoted shipping charges and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US. Insurance for the package is optional upon request. We are not responsible for any stolen or lost packages after the package has been delivered to the right shipping address.
Ground — $5 flat rate (7 to 10 days)
Priority — $10 flat rate (2 to 5 days)
International – $20 flat rate (depending on shipping country, normally within 10 days)
We accept items for exchange or return only for store credits. Please ensure that the item is returned in unworn and re-saleable condition with complete original packaging within 7 days of receipt. Returns after the 7-days period are not accepted. If you want to return products, please email for a return confirmation number at: firstname.lastname@example.org (no refund will be granted without return authorization). Please keep the product in the original box and return your order with an insured courier (e.g.USPS, FedEx, UPS, EMS, DHL) with your receipt. Xinye Jiang or Niu Niu New York is not responsible for items damaged or lost in transit. Please include a note with your name and order number. Once we receive your return, credit will be issued for merchandise amount only. We will not refund shipping fees on return items.
*All personalized items and custom orders are final sales.*